What is Call Recording

There are many instances when call recording can be useful, especially in business and marketing. The main benefits include:

• Customer satisfaction - adding a personal touch of remembering the previous interaction and the list of issues promotes deeper customer relationships.

• Providing high-quality service - people tend to sound and speak more professionally when they know they are being recorded.

• SOPs and training - a new team member can train using the previous recording to learn how to act, and the manager can always check the progress of the learning process.

• Legal issues - you will give additional evidence in the case of a dispute.

• Solving the issue - in case a customer appeals with a potential issue, you can provide the recording to the necessary department for the resolution.