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CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
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CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
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Read articles on customer service from Bitrix24

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Find the Perfect Tool
What is Customer Retention and Why is it Essential?
Customer Success
What is Customer Retention and Why is it Essential?

This article will look at the ideas behind customer retention, the tools you can use to achieve it, some classic strategies, and of course, why it is essential.


9 min
12 Great Customer Service Skills your Team Definitely Needs
Customer Success
12 Great Customer Service Skills your Team Definitely Needs
Planning to implement your customer service soft skills? Here is our list for customer service soft skills as well as a few more technical capabilities to give you the best chance at improving your team.
9 min
The Top Customer Success Metrics & KPIs in 2022
Customer Success
The Top Customer Success Metrics & KPIs in 2022
With so many ways of analyzing the performance of your customers and your team’s role in it, things can get quite confusing. This article will go into detail on our top 10 customer success metrics & KPIs for 2022.
8 min
Remote Work and the Future of Contact Centers
Customer Success
Remote Work and the Future of Contact Centers
The main challenge of remote work is to preserve a decent quality of customer service. To achieve this goal, businesses install dedicated software and introduce new policies. From this article, you'll get to know how to optimize the work of a remote contact center and improve client satisfaction.
6 min
The 8 Top Call Center Software for (Small) Businesses in 2024
Customer Success
The 8 Top Call Center Software for (Small) Businesses in 2024
To give you an idea of what to expect from the best call center solutions on the market today, check out our top 8 picks for the best call center software.
11 min
Chatbot Technology: Creating a Virtual Assistant on Your Webpage
Customer Success
Chatbot Technology: Creating a Virtual Assistant on Your Webpage
It is becoming quite common for online enterprises to use a chatbot platform to communicate with their clients these days. Here, we shall highlight the benefits of having a chatbot on your site and discuss its types and functions.
9 min
7 Best Practices to Deliver Excellent Customer Service
Customer Success
7 Best Practices to Deliver Excellent Customer Service
We’re here to help with the basics if you’re thinking of coming up with your own customer service best practice models. Here are the 7 best practices to deliver excellent customer service.
7 min
How To Deal With A Difficult Client: 8 Tips
Customer Success
How To Deal With A Difficult Client: 8 Tips
Every other business has to deal with them: difficult clients. These are clients that you can’t seem to get through to because they’re so high strung, emotional and upset. Here are 8 tips for how to deal with a difficult client.
6 min
7 Effective Customer Communication Strategies
Customer Success
7 Effective Customer Communication Strategies
Communication is something we do almost all the hours of each day, customer communication is more intricate and detailed than everyday conversations because it serves a purpose and aims to accomplish something for the company and customer. And so, here are 7 effective communication strategies.
7 min
How to Write a Business Proposal [Examples + Template]
Customer Success
How to Write a Business Proposal [Examples + Template]
This article, will help you to understand what a business proposal is and how you will be able to write such an offer. Also, we will provide some examples of business proposal ideas and business proposal templates for better understanding.

10 min
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