Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

Try Bitrix24 for free

All categories

Boost Sales with CRM

Sales & revenue growth

Data-Driven Marketing

Customer Success

Power of AI, ML & Big Data

Goal-Oriented Project Management

Effective Team Communication

High-performance teamwork

Boost Productivity

Time Efficiency Hacks

Succeed Remotely

Team & HR Growth

Inspiring Leadership

Small Business Growth

Medium Business Success

Enterprise Solutions

Find the Perfect Tool

Customer Success

AI in Customer Relationship Management: Beyond the Hype

CRM is the key to driving business growth, and AI has revolutionized its potential. We see what it can do for you and your business.

10 min

Customer Success

11 Essential Negotiation Skills to Confidently Close Deals

Negotiation skills are often seen as an art — an intrinsic talent that some people have and others don’t. But at Bitrix24, we’re here to bust that myth.

12 min

Customer Success

The all-important Customer experience: How Bitrix24 helps you delight and deliver

Elevate your customer experience with Bitrix24's comprehensive tools. Discover strategies for personalized interactions, efficient support, and building lasting customer relationships.

12 min

Customer Success

Chatbots and Business: Enhancing Customer Support with AI

What seemed to be a dream technology back then is now, in fact, very much real. AI-powered chatbots are all around us – we see (and use) them everyday, especially when it comes to obtaining information and receiving customer support.

6 min

Customer Success

10 Shocking Signs You Need to Fire Your Client Now (and How to Do It!)

In this article, we'll guide you through recognizing the signs that indicate it's appropriate to terminate a relationship with a client. We'll also provide insights on how to handle it professionally and minimize any potential damage.

12 min

Customer Success

Client Interaction Management Mistakes to Avoid: 10 Common Pitfalls and How to Overcome Them

In this article, we will go through the common mistakes we make in client interaction management, along with solutions you can try. If you want to find surefire ways to make connections and nurture relationships with existing and potential clients, read on.

13 min

Customer Success

Customer Service Training: 10 Virtual Activities to Enhance Empathy in Your Team

To accommodate in-office and remote teams, we’ve got 10 virtual activities to enhance empathy in your customer service representatives. We’ve covered a wide range of strategies, so put on your thinking cap and identify the ones that will work best for you.

10 min

Customer Success

10 Proven Ways to Build Customer Loyalty and Boost Your Business

Building customer loyalty will encourage confidence in your brand and could also give your business a solid footing in the industry, guaranteeing its longevity. All it takes is a few changes to your current processes and protocols.

11 min

Customer Success

8 Steps for a Successful Project Kickoff Meeting with a New Client

If you’re struggling with getting your project kickoff meeting agenda together or need help with your project kickoff planning, keep reading. Here are some tips to pull off a successful project kickoff meeting.

9 min

Customer Success

Improve Customer Service with Technology: Trends and Tools

Let's explore how cutting-edge tools and the latest trends can be harnessed to deliver exceptional customer service. So if you want to keep your audience happy without burning out your team, let’s dive in.

10 min

Free. Unlimited. Online.

Bitrix24 is a place where everyone can communicate, collaborate on tasks and projects, manage clients and do much more.

Start for free