Chat2Desk (Integration with messengers)

OMNICHANNEL APPROACH TO WORKING WITH MESSENGERS

The application allows you to integrate WhatsApp, Viber, Telegram, Facebook Messenger, Instagram ™ .

The solution is implemented on the basis of the aggregator of messengers for business - Chat2Desk.

INTEGRATION WITH OPEN LINES

Communication with the client takes place in real time. The operator from the Bitrix24 chat conducts a dialogue with the client, the interlocutors in the process of communication can exchange files and documents. At the end of the dialogue, the chat with the client is saved to the Bitrix24 card.

INTEGRATION WITH CRM

Correspondence with the client is conducted in the Chat2Desk service and is automatically transmitted to Bitrix24. The correspondence is transferred to the card in the form of a comment, with a link to a chat with this client in the Chat2Desk system.

The application works in any version of Bitrix24, starting with the cloud edition of "Project" and up to the boxed edition of "Enterprise". The settings are identical for both versions.

The application has an activity in Business processes that allows you to automate the sending of messages from Bitrix24 CRM.

(more details about working with business processes are written in the instructions)

The application allows you to get data from analytics systems and write it to CRM entity fields: url, utm, yandex_id, google_id, comagic_id, roistat_visit.

CHAT2DESK INTERFACE IN BITRIX24

The application has the ability to open the Chat2Desk interface directly in Bitrix24.

It is also possible to write to the client directly from the entity, which allows you not to search for the client in the Chat2Desk service.

CRM NOTIFICATIONS ABOUT INCOMING CHAT2DESK MESSAGES

The application has the ability to receive notifications in the CRM, which is notified of events in Chat2Desk, for example:

notification of a message from a client

notification of the appointment of a dialog

notification of a new dialog without a responsible person

The application supports different types of integration with the CRM system, according to the business logic of your company:

LEAD + CONTACT + DEAL

Entities will be automatically created for new clients in accordance with the CRM setup logic.

If the correspondence with the client is conducted in the Chat2Desk service, then after the request is completed, it is automatically transferred to the Bitrix24 CRM. The correspondence is transferred to the card in the form of a comment, with a link to the chat in the Chat2Desk system.

LEAD GENERATION OF OPEN LINES

Leads are created according to the logic of Open Lines.

All messengers in one window. Through the connector in the Contact Center, Open Lines collect messages in Bitrix24 from different channels and messengers connected to Chat2Desk, distribute queues between employees according to the rules and save them unnoticed in CRM.

It is possible to write to the client from Bitrix24 first!

This application is free, but

for it to work, you need to connect messengers in the Chat2Desk service,

for which this service can charge an appropriate fee. Learn more about tariffs

of the service, you can find the link.

To register, you can follow the link.